Terms & Conditions.

ReactivMobile.co.uk is a trading style of Reactiv Media LTD. Company Registration Number: 6252030. All products arranged for you is a service administered by Reactiv Media, whose offices are situated at Elant House, Old Power Way, Elland, West Yorkshire. HX5 9DE who can be contacted on 01422 387788. DPA – Z9925490.


This website – refers to ReactivMobile.co.uk.
Service provider, Administrator, Our, We or Us – refers to ReactivMobile.co.uk which is a trading style of Reactiv Media.
Handset, mobile, smartphone, contract – applies to products provided by our suppliers and their respective dealers.
Provide – Refers to our suppliers and their respective dealers.
Service – Refers to service provided on this Web site and not a product.
Reference number – means the unique reference we provide to You on application of this Web site.

Cancelling a Contract.

You may cancel a contract at any time by writing to the network provider. The Provider may reserve the right to deduct any costs they incur as noted in their terms and conditions. We are entitled to cancel a contract at any time by giving you 14 days notice in writing to your last known address.

Provider Terms & Conditions.

All returns must be dealt directly with the network chosen. Reactiv Mobile is not and does not claim to be the contract or phone provider. ReactivMobile.co.uk will however be unable to assist in any way in regards to returns or cancellation.

Exchanges (if applicable)
All exchanges including damaged items will need to be dealt directly with the network provider you have chosen,
Reactiv Mobile will be unable to assist with this. Shipping To return your product this must be dealt with the network provider directly.

Service Terms & Conditions.

By agreeing to these Terms of Service, you represent that you are at least 18 years of age to use this site. All line rental and free handset offers displayed are based on the relevant networks current offers and could be subject to change stated by the Provider.
You are also agreeing for the Provider to perform the relevant credit checks required to process your application Note – The Service Charges are non refundable. They are a service not a product and are therefore non refundable on cancelled or returned orders.

The High Acceptance Guarantee means we will offer ALL customers a pay monthly contract with a Smartphone. But network and phone packages cannot be guaranteed as are subject to credit check (with the exception of “no credit check” offers). If acceptance is not gained for a customer’s first choice order we reserve the right to offer an alternative. Some networks may require advance payments of the first bill before a SIM Card or Phone is dispatched. Additional proofs of identity may be required where our standard security and/or credit checks have not been sufficiently satisfied. The initial check will be done for every customer on the network offering the highest acceptance rates to establish if further checks are required and to minimize the “footprint” left on each customer’s credit file with unnecessary checks. Should this simple check be failed no further checks for full contract will be completed and a No Credit Check 100% acceptance offer with a smart phone offer will be made. Should the provider gain acceptance for you with the networks for a full contract with a handset, you will be advised on the next steps on completing your order. All orders will be completed over the telephone by
Reactiv Mobile. We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including payment card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms. You may not use products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in an immediate termination of your services.

Accuracy, Completeness and Timeliness of Information.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices.

Prices for products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of Billing and Account Information.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Service Refund Policy above.


When you click on links on our Web site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Web Site Analytics.

Our Web site may use analytics to help us learn about who visits our site and what pages are being looked at.

Personal Data & Privacy Policy.

We have taken and continue to take all of the steps we can to ensure the security of Your private information. This is done to prevent unauthorised access to Your private information and to ensure only the appropriate use of information while maintaining the accuracy of Your data. We do this by putting in place all the appropriate electronic, physical and management protocol to safeguard the information We collect. Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for any message lost, intercepted or altered by third parties and will not be liable to You or anyone else for any damages or otherwise in connection with any message sent by You to Us or any message sent by Us to You via any means. As the Internet is not a secure medium of communication, we cannot, therefore, guarantee the security of any information You input on this Website or send to Us via the Internet. We can not, are not, and will not be, responsible for any damages You or others may suffer as a result of the loss of confidentiality of any such information.

Trade Marks, Logos and Names.

We are the operator of the website ReactivMobile.co.uk. We are responsible for the production of the ReactivMobile.co.uk website. All product or service names, company names or logos or trade marks on that website and/or hard copy materials are the property of their respective owners. We do not give permission in respect of the use of any such product or service names or titles or copyrights, brand names or trade marks and such use may constitute an infringement of the owners’ rights.

Data Protection.

We may also sell your data (or otherwise pass it on) to selected third parties who may use it to contact you by post, telephone, email, SMS or other reasonable method in relation to offers they feel might interest you, whether or not we enter into an agreement with you. In addition, we may disclose your personal information to a third party: In the event we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such a business or assets) If our business or substantially all of its assets are acquired by a third party (in which case personal data held about customers will be one of the transferred assets) If we have a duty to disclose your personal data in order to comply with a legal request, or in order to enforce any of our terms and conditions. Because we work with some carefully selected partners outside of the UK we may also need to transfer your personal information abroad, to countries whose data protection laws may be considered less strict than in the UK. If and whenever this is the case, we will ensure the information is held securely to standards as least as good as those in the UK and is only used for the purposes set out in this policy. By submitting an application form through this site, you agree that this Web site can contact you from time to time by post, fax, telephone or other electronic means, to tell you about other products and services, offered by ourselves or other carefully selected companies, that we believe would be of interest to you. We may also pass your information to third party financial services companies for the purpose of them telling you about their services or products. All information submitted in this form is held safely and securely by this Web site in accordance with the Data Protection Act 1998. We require all parties to whom we may pass your information to treat it with the same degree of confidentiality. If we transfer your information to a service provider or agent in another country we will make sure that the service provider or agent agrees to apply the same levels of protection as we are required to apply to information held and to use your information only for the purpose of providing the service to us.

Errors, Inaccuracies and Omissions.

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.


You agree to indemnify, defend and hold harmless Fone Factory Limited UK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Changes to these Terms and Conditions.

We reserve the right to modify these Terms and Conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our Web site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Web site. It is your responsibility to check our Web site periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These Terms and Conditions, together with our Privacy Policy, set out the whole of our Agreement relating to the service we provide. Nothing said by any sales person or claims made by any third party on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of the service we provide. We shall have no liability for any representation being untrue or misleading. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information, products, services and related graphics published on the website or in other hard copy materials.

Force Majeure.

If we are prevented from providing services under this Policy as a result of an unusual or foreseeable event or circumstance beyond our reasonable control (‘Force Majeure’), we shall not be in breach of this agreement. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations, provided that if the period of delay or non-performance continues for one month, you may terminate this agreement by giving 14 days’ written notice to us. Force Majeure events include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster, fire, flood, major adverse weather conditions, Acts of God and failures of Our subcontractors to perform their obligations.


This Policy, and any dispute concerning its interpretation, is governed by the laws of England and Wales and the jurisdiction of the English Courts will apply. We will communicate in English.

How to contact ‘Us’

Phone – 01422 387788 – Please call us if you are unhappy with any part of the service.
Email – support@ReactivMobile.co.uk
Post – Customer Service Department Reactiv Mobile, Elant House, Old Power Way, Elland, West Yorkshire. HX5 9DE.
We will attend to all Customer Service requests within a maximum of 48 hours